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General Information - Terms & Conditions

Guarantee   |    Privacy   |    Site Security   |    Payment Options
Continental U.S. Shipping   |    Non-Continental U.S. / Military Shipping
Special-Orders   |    Back-Orders   |    Drop-Ships   |    Returns Policy

Welcome:

CarePathways.com has been in business since 1999 (15 Years) and was originally created and is currently maintained by RNs. Unlike most, our product selection has been hand-picked by our RNs. We have worked very hard to become one of the best on-line sources of quality information, products and services. We have built an excellent reputation that we wish to maintain. Your complete satisfaction is our goal. Please feel free to read our visitor ratings and comments posted on our site by our customers.

CarePathways.com has been in business for over a decade, an eternity for on-line businesses. We have witnessed many come and go. We will be here when you need us. We pride ourselves on our excellent customer service, fast delivery, and low prices. We hope you will give us a try, you will not be disappointed.

Run by Registered Nurses, not just operators
Chosen "Best of the Web" by Forbes Magazine�
Tens of thousands of satisfied customers since 1999
We have been in business more than ten years, not months or weeks
One in every four orders are repeat customers
Independently rated "Outstanding" by our customers - BizRate.com�
30 day "no hassle" money back guarantee
Fast! and inexpensive shipping via FedEx or UPS

Guarantee:     Top of Page

Your complete satisfaction is our goal. If you are not satisfied for any reason, you may return your merchandise within 30 days. Certain restrictions apply. Please read return policy below.

Privacy:     Top of Page

All information provided is treated as confidential. We protect your privacy. We do not send spam or junk mail. Your credit card number is not kept on file after it is approved or declined. Read our full Privacy Statement here.

Site Security:     Top of Page
VeriSign Wells Fargo Bank

Here at CarePathways.com we take security very seriously and have taken every step possible to safeguard both our customers and ourselves.

All orders are processed through our Secure Server using the most advanced technology available and the world's leading transaction processing company. All information provided is fully protected. When we request personal information from you such as your name, address, phone number and credit card number, it is done on our secure server only. Place your order with confidence.

Your credit card number is not stored on our system! Repeat orders are processed using a unique reference key assigned to each previously successful charge. Once your first credit card order is approved, there is no need to repeatedly transmit your credit card number unless you wish to change cards.

  • Transaction data is secured through TLS 1.0 with 128 bit encryption (High); RSA with 2048 bit exchange. The issuing technology is by GeoTrust ® and carries a $100,000 warranty.
  • Credit card verification and approval is performed electronically by VeriSign®, the top name in the business.
  • Actual fund transfers are performed by Wells Fargo Bank. We are sure you have heard of them, their reputation is impeccable.

Our processing system also uses both AVS and CSC security measures to prevent credit card fraud.

We guarantee that your transaction information will be Totally Secure.

Payment Options:     Top of Page

VISA MasterCard Discover Card
Most ATM Cards Personal and Business Checks Pay On-Line With PayPal
We Accept VISA, MasterCard, Discover, Diners Club, ATM (Debit) cards, PayPal, Personal & Business Checks, Fax Orders with Credit Card and Company Purchase Orders.

American Express Cards Business Customers with American Express Only must follow the instructions below for FAX orders.
Complete your order as described, print the resulting order form, fill-in your AMX card number and expiration date, sign and fax it to number provided. You will receive an email receipt when processed.

CREDIT CARDS: We only accept U.S. bank issued credit cards that comply with AVS and CSC.

If you are outside the U.S. and do not have a U.S. bank issued credit card, but wish to ship to a U.S. address, use PayPal as your payment method.

CHECK / FAX / PO: Click [Continue] button in shopping cart. Select [Print - Fax or Mail] as payment method. Complete shipping and billing forms and print the order form. Mail or Fax to address/fax provided.

Continental U.S. Shipping:     Top of Page

FREE SHIPPING on all Continental U.S. orders over $150! Smaller orders are $8.95 regardless of quantity ordered. Non-Continental U.S. or Military Base shipping see below.

  • All stock items ordered prior to 3:00pm usually ship the SAME DAY! Sunday and Evening orders usually ship the NEXT DAY. Saturday delivery available on most items!
  • All orders are shipped FedEx or UPS Ground. We use several warehouses located all over the country so 95% of orders have arrived within 1-3 days of shipping to anywhere in the U.S.
  • If shipping to any military base, select "Armed Forces Americas" as Shipping Zone in shopping cart and see Non-Continental U.S. Shipping below.
  • Drop-Ship, Special-Order, Back-Order items see below.
  • A few oversized items such as Geri Chairs and Recliners are shipped overland freight.
Non-Continental U.S. / Military Shipping:     Top of Page

We are not currently accepting orders shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, APOs/FPOs and non-US addresses.

Drop-Ships:     Top of Page

Shipped directly from the manufacturer. Will arrive separately from other items ordered. Items beginning with INV or STD usually arrive within about 4-5 business days. Other companies may require 5-10+ business days. Charges are applied when order is placed. You will be notified by email immediately when shipped. Check individual item details for any return restrictions.

Special-Orders:     Top of Page

Not carried in inventory. Orders are placed directly with the manufacturer as requested. Allow 1-3 weeks for delivery. Charges are applied when order is placed. You will be notified by email when shipped. Check individual item details for any return restrictions.

Back-Orders:     Top of Page

Temporarily out of stock but we are expecting a shipment from the manufacturer. We strive to deliver all orders complete when placed. If an item is out of stock and on back-order, we will notify you by email and it will be shipped as soon as it arrives. You may also cancel the unshipped portion of your order at any time. Check individual item details for any return restrictions.

Returns Policy:     Top of Page

Our return policy is simple; you may return any stocked item for any reason within 30 days. It must be in new condition and returned in original packaging. Return Authorization is required.

Details

You MUST email our Returns Department or call us toll-free at 877-521-9987 for a Return Authorization (RA) within 30 days of delivery before returning any item. We will send you return instructions and a shipping label. Items returned with no RA may be denied a refund or subject to a restocking fee at our discretion. Save all shipping materials until you are sure you will be keeping your order.

Please DO NOT return items to our P.O. Box!

Upon receipt and processing, we will issue a refund for the purchase price. You must pay return postage and are responsible for the item until we receive it. Please obtain a Tracking Number for your protection.

When referencing your order please use the ORDER number provided on your receipt or the "Dealer Reference No." on the packing slip. Both are nine-digits (123456789). Billing name is okay too.

Return Shipping
  • Returned items must be in new condition. We cannot accept used merchandise for refund. If items are used, damaged, or retail packaging and contents are not intact, no refund will be issued and you will have to make return shipping arrangements if desired.
  • If items came in retail packaging, place the items back in their original packaging with all manuals, instructions and warranties.
  • Place the items back in the original cardboard shipping box as they arrived and securely tape it closed. Please use packing tape to close shipping box. Do not use labeled tapes.
    Please contact us if you have any questions.
  • Tape the label provided by our returns department to the outside of the box or use a UPS/Fedex/USPS label with the return address exactly as provided.
  • Be sure that the RA# is printed on the address label.
  • Ship UPS/Fedex or another carrier that provides a tracking number (and insurance at your option).
  • At your request, we will send UPS to pickup the package at the delivery address. Return shipping charges will be subtracted from the refund.
Defective Products: If a product is defective when received, we will ship a replacement and pickup the defective merchandise at no cost to you.

Refused Deliveries: We will ship the products ordered directly to the address you provided. Refused deliveries may be subject to a restocking fee and outgoing shipping charges if applicable.

Shipping Charges: Shipping charges are not refundable once an item has shipped unless shipped in error or defective. If you did not pay outbound shipping (over $150), the standard outbound shipping charge may be subtracted from the refund amount (We incur freight expenses on all outbound orders).

Restrictions: We cannot accept returns of partially used packages (ie. 10 of the 12 diapers in one pack). In most instances we cannot accept returns of partially used cases (ie: 4 packs to a case, return 3 of the 4 packs of diapers). In some instances however we may be able to accept returns of partial cases if we stock that particular item by the pack as well as by the case. Also, items such as sterile products, personal care items, clothing, bedding (including mattresses) are not returnable if opened due to sanitary and health regulations.

Please call us toll free at 877-521-9987 or email us if you have any questions whether before or after your purchase.