General Information - Terms & Conditions
Guarantee |
Privacy |
Site Security |
Payment Options
Continental U.S. Shipping |
Non-Continental U.S. / Military Shipping
Special-Orders |
Back-Orders |
Drop-Ships |
Returns Policy
Welcome:
Carepathways.com has been in business since 1999 and was created and is maintained by RNs.
Unlike most, our product selection has been hand-picked by our RNs.
We have worked very hard to become one of the best on-line sources of quality information, products and services.
We have built an excellent reputation that we wish to maintain. Your complete satisfaction is our goal.
Please feel free to read our visitor ratings and comments posted on our site by our customers.
Today it is too easy for almost anyone to setup an on-line business. Software is readily available and wholesalers are quick to accept new customers with no background. Many "fly by night" operations are setup daily signing high volume contracts with suppliers with no intention of ever fulfilling their obligations but benefiting from lower cost structures. They may setup tens or dozens of "shops" all fed from the same server, same database, same inventory.
Within days they are in business with Internet "store fronts", shopping cart, credit card processing and sometimes even an operator to answer calls or emails. They undercut legitimate retailers while padding their pockets for a few months until things catch up with them. Then they go out of business and reopen under new names. The process repeats.
Why should you care? Will they be there if you need to return a product, have questions, need parts? Will they go out of business before they even ship your order? By "saving a buck" using these shops, you hurt and eventually may even cripple real, American, family run businesses like ours.
We continually try to keep our prices lower than our competition. We pride ourselves on our customer service, fast delivery, and low prices. We hope you will give us a try, you will not be disappointed.
 Run by Registered Nurses, not just operators |
| Chosen "Best of the Web" by Forbes Magazine® |
| Tens of thousands of satisfied customers since 1999 |
| We have been in business almost ten years, not months or weeks |
| One in every four orders are repeat customers |
| Independently rated "Outstanding" by our customers - BizRate.com® |
| 30 day "no hassle" money back guarantee |
| Fast! and inexpensive shipping via FedEx or UPS |
Guarantee: Top of Page
Your complete satisfaction is our goal. If you are not satisfied for any reason, you may return your merchandise within 30 days. Certain restrictions apply. Please read return policy below.
Privacy: Top of Page
All information provided is treated as confidential. We protect your privacy. We do not send spam or junk mail. Your credit card number is not kept on file after it is approved or declined. Read our full Privacy Statement here.
Site Security: Top of Page
Here at Carepathways.com we take security very seriously and have taken every step possible to safeguard both our customers and ourselves from fraud.
All orders are processed through our Secure Server using the most advanced technology available and the world's leading credit card processing companies. All information provided is fully protected. Place your order with confidence.
When we request personal information from you such as your name, address, phone number and credit card number, it is done on our secure server only.
No credit card numbers are stored on our system.
- Transaction data is secured through TLS 1.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. The issuing technology is by Network Solutions ® and carries a $50,000 guarantee.
- Credit card verification and approval is performed electronically by VeriSign®, the top name in the business. You may click their logo for more information.
- Actual fund transfers are performed by Wells Fargo Bank. We are sure you have heard of them. Their reputation is impeccable. You may click their logo for more information.
Our processing system also uses both AVS and CSC security measures to prevent credit card fraud.
We guarantee that your transaction information will be Totally Secure.
Payment Options: Top of Page
We Accept VISA, MasterCard, Discover, ATM (Debit) cards, PayPal, Personal & Business Checks, Fax Orders with Credit Card and Company Purchase Orders.
Business Customers with American Express Only must follow the instructions below for FAX orders.
Complete the order, print the order form, fill-in the AMX card number and expiration date,
sign the order form and fax it to number provided.
CREDIT CARDS: We only accept U.S. bank issued credit cards that comply with AVS and CSC.
If you are outside the U.S. and do not have a U.S. bank issued credit card, but wish to ship to a U.S. address, use PayPal as your payment method.
CHECK / FAX / PO: Click [Checkout] button in shopping cart. Select [Check / Fax / PO] as payment method. Click [Checkout]. Complete shipping and billing forms and print the order form. Mail or Fax to address/fax provided.
Continental U.S. Shipping: Top of Page
FREE SHIPPING on all Continental U.S. orders over $150! Smaller orders are $7.95 regardless of quantity ordered.
Non-Continental U.S. or Military Base shipping see below.
- All stock items ordered prior to 3:00pm usually ship the SAME DAY! Sunday and Evening orders usually ship the NEXT DAY. Saturday delivery available on most items!
- All orders are shipped FedEx or UPS Ground. We use several warehouses located all over the country so 95% of orders have arrived within 1-3 days of shipping to anywhere in the Continental U.S.
- If shipping to any military base, select "Armed Forces Americas" as Shipping Zone in shopping cart and see Non-Continental U.S. Shipping below.
- Drop-Ship, Special-Order, Back-Order items see below.
- A few oversized items such as Geri Chairs and Recliners are shipped overland freight.
Non-Continental U.S. / Military Shipping: Top of Page
We can ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, APOs/FPOs and Military Bases. The following terms and conditions will apply.
- Correct Shipping Zone must be selected in shopping cart.
- Shipments are made via Fedex or U.S. Postal Service (USPS).
- We ship immediately but have no control over shipping company delivery times.
- You are responsible for the actual shipping charges we pay.
- We will not know the actual shipping charges until the items are shipped therefore we cannot quote shipping charges in advance.
- Large or heavy items produce the highest shipping costs. This is not within our control.
- The shipping charge included with your purchase is an estimate only and may not cover our actual cost. Our estimate is based upon $30 if less than $100, 30% if greater than $100. This simple formula does not account for oversized or very heavy packages.
- You agree to accept an additional charge on your credit card for the difference between the prepaid estimate and the actual shipping charges we incur if actual shipping charges exceed the estimate. We will credit your card the difference if actual charges are less.
- If applicable, you are responsible for any taxes, duties or any other fees beyond those charged.
- You will be notified by email if any charges/credits have been applied.
- We are shipping directly to the address exactly as you provided, returned/refused deliveries will be charged a 20% restocking fee, shipping charges are not refundable.
- Our standard Return Policy applies and is shown below.
Drop-Ships: Top of Page
Shipped directly from the manufacturer. Will arrive separately from other items ordered. Items beginning with INV (Invacare) or STD (Standers) usually arrive within about 4-5 business days. Other companies may require 5-10+ business days. A 15% restocking fee will apply on all returns, oversized items 20%. Charges are applied when order is placed.
Special-Orders: Top of Page
Not carried in inventory. Orders are placed directly with the manufacturer as requested. Allow 1-3 weeks for delivery. Only products with an item# beginning with INV or ISG may be returned and a 20% restocking fee will apply. Charges are applied when order is placed. You will be notified by email immediately when shipped.
Back-Orders: Top of Page
Temporarily out of stock but we are expecting a shipment from the manufacturer. You will be notified by email immediately when shipped.
We strive to deliver all orders complete the first time. If an item is out of stock and on back-order, we will notify you by email and it will be shipped as soon as it arrives. You may also cancel the unshipped portion of your order at any time.
Returns Policy: Top of Page
Although we are very confident in our products and services, we realize that sometimes your needs may change or the product was not exactly what you expected based upon the image and description. Our return policy is simple: You may return any stocked item for any reason within 30 days of delivery (see restrictions below). It must be in new condition as received and shipping expenses are not refundable.
Details
You MUST email our Returns Department or call us toll-free at 877-521-9987 for a Return Authorization (RA) within 30 days of delivery before returning any item. We will send you return instructions and a shipping label. Items returned with no RA will be denied a refund or subject to a restocking fee at our discretion.
Please DO NOT return items to our P.O. Box!
Upon receipt and processing, we will issue a refund for the purchase price. You must pay return postage and are responsible for the item until we receive it. Please obtain a Tracking Number for your protection.
When referencing your order please use the ORDER number provided on your receipt or the "Dealer Reference No." on the packing slip. Both are nine-digits (123456789). Billing name is okay too.
Return Shipping
- Returned items must be in new condition. We cannot accept used merchandise for refund. If items are used, damaged, or retail packaging and contents are not intact, no refund will be issued and you will have to make return shipping arrangements if desired.
- If items came in retail packaging, place the items back in their original undamaged packaging with all manuals, instructions and warranties.
- Place the items in the original cardboard shipping box as it arrived if available (or a new shipping box) and securely tape it closed. Please use packing tape to close shipping box. Do not use labeled tapes.
- Tape the label provided by our returns department to the outside of the box or use a UPS/Fedex/USPS label with the return address exactly as provided.
- Be sure that the RA# is printed on the address label.
- Ship UPS/Fedex or another carrier that provides a tracking number (and insurance at your option).
- At your request, we will send UPS to pickup the package at the delivery address. Return shipping charges will be subtracted from the refund.
Refused Deliveries: We will ship the products ordered directly to the address you provided. Refused deliveries may be subject to a restocking fee and freight charges.
Shipping Charges: Shipping charges are not refundable once an item has shipped unless shipped in error or defective. If we ship you merchandise but did not charge you shipping, the standard outbound shipping charge will be subtracted from the refund amount. We incur freight expenses on all orders.
Defective Products: If a product is defective when received, we will ship a replacement and pickup the defective merchandise at no cost to you.
Special Orders: A 20% restocking fee applies. See Special-Orders description above.
Drop Ships: A 15-20% restocking fee applies. See Drop-Ships description above.
Restrictions: In some instances we cannot accept returns of partially used cases. Also, items such as sterile products, personal care items, clothing, bedding (including mattresses) are not returnable due to sanitary and health regulations.
Please call us toll free at 877-521-9987 or email us if you have any questions. Our goal is complete customer satisfaction.
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