Areas we serve: Norfolk, Middlesex
We serve the non-medical, home care needs of seniors, new mothers, those recovering from surgery and others needing companionship or personal care. Our exceptional service starts with our people. We only hire truly exceptional people who understand the needs of families. Every one of our employee Caregivers (not contractors) is thoroughly screened, background checked, and must pass through rigorous training. All are under the supervision of a Licensed Social Worker with over 18 years of experience in elder services. When we say that we would not hire someone who we would not feel confident taking care of our own mothers, we are absolutely serious. Our caregivers receive extensive training in dementia care from our proprietary program. We then offer dozens of classes and hundreds of hours of training in a wide range of companion care and personal care topics. We simply want our caregivers to be the best trained. Our extraordinary people provide exceptional care.
We are proud to have received the 2016 Best of Home Care® Provider of Choice Award from Home Care Pulse, the top research and quality assurance firm for home care. This award is based on third-party client satisfaction scores, and only providers with the highest quality receive the Provider of Choice Award. According to Home Care Pulse, “FirstLight HomeCare of West Suburban Boston is now ranked among a small handful of home care providers across the country who have proven their ability to provide the highest quality of care, professionalism, and expertise to clients.” We accept Long Term Care (LTC) Insurance in Newton, Needham, and surrounding West Suburban Boston areas, from all carriers and we help you to activate your policy and secure your coverage. Claims are processed by our expert team on your behalf and FirstLight Home Care takes assignment of benefits
Sharing a recent client testimonial:
To whom it may concern,
I would highly recommend First Light Home Care to anyone in search of care. My father needed extra help in the beginning stages of dementia. First Light was very friendly, helpful and supportive to our family at a time when our lives were all shaken up. First Light was there for our family during a crisis with my Dad and they set up 24 hour care for my dad with companions at short notice and the communication during all of this was incredible. It was not easy what we had First Light help us with, but Steve and Wendy personally made sure things were working and that our needs were being met. My Dad ended up after his crisis staying with one companion from First Light that he formed a solid relationship with. My family members all live out of state including myself and to have someone with my Dad whom we trusted and knew who really cared for my Dad was such a piece of mind.
I am very pleased with the care, patience and communication we had with First Light. They are sensitive to your needs and they follow through. I trusted First Light to guide us in this unknown territory of elder care. Their advice and compassion were amazing.
In conclusion, I would definitely point anyone in First Light's direction if they need home care. What they did for my Dad and for our family was really incredible.
---Anne (Service provided in Needham and Newton)
Please mention CarePathways when you call us :)