Heritage Nursing And Rehabilitation Community

320 E Central Ave
Zeeland, MI 49464
Ottawa County
Phone: 616-772-9191
Provider Number: 235525
Last Inspection: 02/21/2014

About the Nursing Home About the Staff

Number of Beds
Number of
Beds
49
Number of Residents
Number of
Residents
43
Number of Beds Available
Beds Available
6
Percent Occupancy
Percent Occupancy
88%
Accepts Insurance
Insurance Accepted
Medicare & Medicaid
Types of Councils
Types of Councils
Resident
Type of Ownership
Type of Ownership
For profit - Corporation
Within a Hospital?
Within Hospital?
NO

State Inspection Deficiencies About State Inspection Deficiencies

Findings in these inspections do not present a complete picture of the quality of care provided. Information in this database should be interpreted carefully and used in conjunction with other sources, as well as a visit to the nursing home. We suggest you use our Nursing Home Checklist to help evaluate the nursing homes you plan to visit.


Deficiency Ratings what is a deficiency rating?
By Region


  • Facility
  • County
  • MI
  • USA
  • 32
  • 20
  • 20
  • 20
Lower Numbers are Better

Deficiency Ratings what is a deficiency rating?
By Year


  • 2014
  • 2013
  • 2012
  • 32
  • 12
  • 30
Lower Numbers are Better

Details by Inspection Date

 

2/21/2014 Inspection

 
Deficiency Description Scope : Level of Harm 1 -- Rating -- 7 Corrected
Failed To: Store, cook, and serve food in a safe and clean way. Widespread : Minimal 5 3/21/2014
Failed To: 1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews. Pattern : Minimal 4 3/21/2014
Failed To: Ensure residents maintain acceptable nutritional status. Isolated : Minimal 3 3/21/2014
Failed To: Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives. Isolated : Minimal 3 3/21/2014
Failed To: Make sure that residents receive treatments/services to maintain or improve their ability to care for themselves. Isolated : Minimal 3 3/21/2014
Failed To: Have a program that investigates, controls and keeps infection from spreading. Widespread : Minimal 5 3/21/2014
Failed To: Provide medically-related social services to help each resident achieve the highest possible quality of life. Isolated : Minimal 3 3/21/2014
Failed To: Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated : Minimal 3 3/21/2014
Failed To: Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated : Minimal 3 3/21/2014
 

3/21/2013 Inspection

 
Deficiency Description Scope : Level of Harm 1 -- Rating -- 7 Corrected
Failed To: Keep all essential equipment working safely. Pattern : Minimal 4 4/23/2013
Failed To: Provide necessary care and services to maintain or improve the highest well being of each resident . Pattern : Minimal 4 4/23/2013
Failed To: Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Pattern : Minimal 4 4/23/2013
 

5/11/2012 Inspection

 
Deficiency Description Scope : Level of Harm 1 -- Rating -- 7 Corrected
Failed To: Keep residents' personal and medical records private and confidential. Isolated : Minimal 3 6/20/2012
Failed To: Store, cook, and serve food in a safe and clean way. Widespread : Minimal 5 6/20/2012
Failed To: 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Isolated : Minimal 3 6/20/2012
Failed To: Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated : Minimal 3 6/20/2012
Failed To: Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. Isolated : Minimal 3 6/20/2012
Failed To: Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. Isolated : Minimal 3 6/20/2012
Failed To: Protect each resident from all abuse, physical punishment, and involuntary separation from others. Isolated : Minimal 3 6/20/2012
Failed To: Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated : Minimal 3 6/20/2012
Failed To: Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Pattern : Minimal 4 6/20/2012


 

Complaint Investigation Deficiencies

These deficiencies resulted from complaints investigated by the state inspectors and substantiated.

 

1/24/2014 Investigation

 
Deficiency Description Scope : Level of Harm 1 -- Rating -- 7 Corrected
Failed To: Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Isolated : Minimal 3 2/25/2014
Failed To: Make sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor. Isolated : Minimal 3 2/25/2014

 

About The Staff About the Staff

(Higher Numbers Are Better)

Staffing Hours Per Day Per Resident... This Facility County Avg MI State Avg
Number of Residents 43 63.82 90.93
Registered Nurses 0.85 0.92 0.90
Licensed Practical / Vocational Nurses 0.64 0.70 0.76
Certified Nursing Assistants 2.04 2.33 2.54
Total Staff Hours 3.53 3.95 4.20

About the Residents About the Staff

(Lower Numbers Are Better)

Percent of Residents... This Facility% County Avg% MI State Avg%
High Risk Long Stay Residents With Pressure Ulcers 0 3 5
Long Stay Residents Experiencing One or More Falls with Major Injury 0 2 2
Long Stay Residents Who Have Depressive Symptoms 0 3 3
Long Stay Residents Who Lose Too Much Weight 7 5 7
Long Stay Residents Who Received an Antipsychotic Medication 13 13 13
Long Stay Residents Who Self Report Moderate to Severe Pain 2 6 7
Long Stay Residents Who Were NOT Assessed and Appropriately Given the Pneumococcal Vaccine 0 1 6
Long Stay Residents Who Were NOT Assessed and Appropriately Given the Seasonal Influenza Vaccine 0 4 6
Long Stay Residents Who Were Physically Restrained 1 1 1
Long Stay Residents Whose Need for Help with ADLs has Increased 8 10 14
Long Stay Residents with a Catheter Inserted and Left in Their Bladder 6 1 3
Long Stay Residents With a Urinary Tract Infection 3 3 4
Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 25 43 47
Short Stay Residents Who Newly Received an Antipsychotic Medication 1 1 1
Short Stay Residents Who Self Report Moderate to Severe Pain 11 13 18
Short Stay Residents Who Were NOT Assessed and Appropriately Given the Pneumococcal Vaccine 12 12 17
Short Stay Residents Who Were NOT Assessed and Appropriately Given the Seasonal Influenza Vaccine 13 12 17
Short Stay Residents With Pressure Ulcers That Are New or Worsened 1 0 0