Last updated: 9/12/2016
Thank you for visiting the CarePathways.com web site operated by Absher, Inc. We respect your privacy and want to protect your personal information. Please take the time to get to know our practices – and if you have any questions contact us.
Includes information that identifies you as a specific individual such as your name, address, e-mail address, telephone number, date of birth, gender, credit card info, and other personally identifiable information.
Includes information and server logs about your operating system, your IP address, your browser type and language, the referring website address, exit pages and URLs, date and time you accessed the Site, amount of time spent on particular pages, what sections of the Site you visited, the content of any undeleted cookies and sessions that your browser previously accepted from us, and similar information concerning your use of CarePathways.
A small text file created by a web site that is stored in the user's computer either temporarily for that session only or permanently on the hard disk (persistent cookie). Cookies provide a way for the web site to recognize you and keep track of your preferences.
Information we collect
We automatically collect Usage Information and Cookies when you access our website. When Usage Information or Cookies are associated with your Account, we treat it as Personal Information. We do not collect any Personal Information from you unless you voluntarily provide it to us. The following are situations in which you may provide Personal Information to us:
- When you contact CarePathways
- When you submit a Home Care or Long-Term Care Referral
- When you create a Provider Profile, Employer Profile, or Candidate Profile
- When you purchase a product from our Online Store
- When you post a question or comment to Public Areas
- When you sign up for our newsletter
How we use your Information
Authorized Services Providers: We may share your Personal Information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service, and supporting our website functionality. These service providers may have access to Personal Information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Usage Information: We use this information to improve your user experience, monitor technical errors, and maintain Site security.
Contact CarePathways: When you contact CarePathways, we keep a record of your communication to help solve any issues you might be facing.
Home Care Referral: When you submit the voluntary form located at https://www.carepathways.com/HC-match.cfm ("Home Care Referral") we match your information against our network of Participating Providers. By submitting a Home Care Referral, you agree to be contacted by CarePathways.com and a Participating Provider to explore home care options at the telephone number(s) and email address you have provided. You consent to our disclosing your Personal Information to the Participating Provider we match with your request. In our sole discretion, we may partner with AgingCare.com and its providers, affiliates, and agents ("AgingCare") in order to assist you. You consent to our disclosing your Personal Information to AgingCare and agree that AgingCare may contact you directly via telephone, text-message, email and other means of communication. You understand that we may be compensated in connection with such disclosures.
Long-Term Care Referral: When you submit the voluntary form located at https://www.carepathways.com/LTC-match.cfm ("Long-Term Care Referral"), we partner with Caring.com to complete your request. By submitting a Long-Term Care Referral, you consent to our disclosing your Personal Information and request to Caring.com and its providers, affiliates, and agents (“Caring”). If you submit a Long-Term Care Referral, Caring may contact you directly via telephone, text-message, email and other means of communication. You understand that we may be compensated in connection with such disclosure.
Accounts and Profiles: We may use any combination of your name, email, address, telephone, or wireless number to manage your account, to provide you with customer support, to send you administrative updates about your account, to inform you about new features of the Site, to notify you about new referrals, to notify you about new candidates, to notify you about new job openings, or to send newsletters about products or services that may be of interest to you. We always permit you to unsubscribe or opt out of emails and text messages. We may use your credit card information to process payment for any payments made on our website.
Provider Profiles: We use your information to build our Provider Directories. We display only relevant information such as your company name, phone number, website, service area, and company description.
Employer Profiles: We use your information to build our Jobs Directory. We display only relevant information such as your name or company name, phone number, application link, recruitment area, and job description. You can enable or disable the email contact form on your listing. If you are posting a job as an individual rather than a Provider, we caution against using your Phone Number as contact method.
Candidate Profiles: We display only relevant information such as your first name and last initial, phone number, information about the job you are seeking, and resume text. You must select your contact preference. By default, we provide a secure email form for Users to contact you by email. If your contact preference is phone or both, then your phone number will also be visible to Providers who are signed in to their Accounts.
Online Store: We use your Personal Information to process your order, provide you with customer service, communicate with you about the status of your order, send receipts, notify you about sales, send service-related announcements, give you the opportunity to provide feedback, and send content that may be of interest to you. We always permit you to unsubscribe or opt out of future emails.
Newsletter: We may use your email address to send you content that may be of interest to you. We always permit you to unsubscribe or opt out of future emails.
Information you share
Some Public Areas of our Site (e.g. "Ask Clare" discussion board and Candidate Profiles) let you share information with others. Remember that when you share information publicly, it may be indexed by search engines. Please take care with the information, particularly any Personal Information, which you include in your Profiles or post to Public Areas. You can remove your information at any time, however, CarePathways does not warrant how often third-party search engines will update their caches, which may continue to contain your information. Please Contact Us to remove your information on a going-forward basis.
- Cookies: Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Site.
- Advertisements: The Network Advertising Initiative offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org). http://www.networkadvertising.org/choices/
Accessing and updating your Personal Information:
If you created a Provider, Employer, or Candidate Profile, you have the ability to review and update your Personal Information by logging in to your account. You can also review, update, or remove your personal information by contacting us.
If you submitted a Home Care Referral or Long-Term Care Referral, you can review, update, or remove your Personal Information by contacting us.
If you purchased a product from our Online Store, you can review your order history by logging in to your account. You can review, update or remove your Personal Information by contacting us. We do not store credit card information.
We work hard to protect CarePathways and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. Wherever we collect sensitive information (such as contact information or credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Important Notice to Non-U.S. Residents
The Site and CarePathways are operated in the United States. If you are located outside of the United States, please be aware that any Personal Information and other information that you provide to us will be transferred to the United States. By providing us with this information, you consent to this transfer.