Areas We Serve: Cook, Lake
Ever since Living Spring Services | Home Care has been in business; we have primarily grown from the positive feedback of our clients and families. Clients consistently site our hyper-personalized and proactive approach as reasons that we exceed their expectations. Our business continues to grow as clients increase hours of services for themselves and recommend us to friends, family and neighbors. We are able to provide services for as little as a few hours a day all the way up to 24-hour care – and the flexibility to adjust hours quickly as needs change. Recognizing that everyone’s situation is different, we have clients who use our services for the long term as well as clients who benefit from our services for the short term, including while they are in an acute or skilled setting, transitioning from home to a community and vice versa or simply getting to and from appointments.
Our caregivers are Living Spring Services employees; we do not contract with outside agencies. This ensures that our caregivers are screened, trained, and held accountable, to our quality standards. We only hire caregivers with experience and our detailed interview process helps us to know each caregiver’s level of expertise in each of the specific aspects of services that are available to our clients. This level of detail helps to ensure that we are able to match the skills of our caregivers to the needs of our clients. For example, one of the questions we ask our potential caregivers is their level of knowledge and experience in choosing food/menu items and cooking in compliance with a diabetic diet. Knowing this enables us to match a caregiver with a client who is diabetic and benefits from assistance in choosing appropriately from a menu as well as grocery shopping and meal preparation services. We also ask screening questions related to our caregivers’ interests and hobbies so that we can match those with a client’s. We do this because we know having a common interest or experience gives our caregivers additional tools to help keep their clients active and engaged. Caregivers are provided with the care plans prior to meeting their clients so that they are best prepared and to help ensure a positive experience for our clients and families. Any client change in condition or updates are communicated between our caregivers and leadership team in real time both electronically and verbally and are reflected in the care plan.
We have a large enough pool of caregivers to be able to start care within a few hours of receiving a referral. Our Scheduling Care Manager also has a wealth of hands on experience as a Case Manager and provides hands-on caregiver training in clients’ homes to help ensure we are providing the highest quality service with the latest techniques and resources. Our Care Manager, also has a vested interest in the health and well-being of all of our clients. She visits each client in their home, wherever that might be, to start care for all new clients. This includes our Transitions Visits where new clients are introduced to their caregivers, care plans are reviewed and confirmed, and expectations are clearly defined. Our Care Manager continues to visit each client regularly thereafter and review caregiver charting to help ensure that each client is getting the right amount of care and service for them at any given time.
Our streamlined process is designed with efficiency and open communication in mind. One call to our main number and our team jumps into action. Families, and your staff, have the peace of mind of knowing that we take ownership of getting services put into place. Our attention to detail helps ensure a smooth transition and positive experience for our clients, families and your team members. Our caregivers chart hourly and are trained to report significant changes immediately. In addition to our communication protocols, we ask for your preferred methods of communication so that we make su
Written by: Anita E (Agency Manager)
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