University Place Nursing And Rehabilitation Center

9200 Glenwater Drive
Charlotte, NC 28262
Mecklenburg County

Phone: 704-549-0807
Provider Number: 345142
Last Inspection: 11/03/2016


About the Nursing Home


Residents / Beds
182 / 207

Nearest Dialysis
Facility

Type of Ownership
For profit - Corporation

Types of Councils
Resident

Insurance Accepted
Medicare & Medicaid

Located in a Hospital?
NO

Component of CCRC?
NO

Special Focus Facility?
NO

State Inspection Deficiencies

Findings in these inspections do not present a complete picture of the quality of care provided. Information in this database should be interpreted carefully and used in conjunction with other sources, as well as a visit to the nursing home. We suggest you use our Nursing Home Checklist to help evaluate the nursing homes you plan to visit.

Deficiency Ratings By Region

  • Facility
  • County
  • NC
  • USA
  • 36
  • 11
  • 14
  • 20
Lower Numbers are Better

Deficiency Ratings By Year

  • 2016
  • 2016
  • 2015
  • 36
  • 44
  • 23
Lower Numbers are Better

Details by Inspection Date

11/3/2016 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Provide necessary care and services to maintain or improve the highest well being of each resident .

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
12/1/2016  

Deficiency Description
Failed To: Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident .

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Provide housekeeping and maintenance services.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
12/1/2016  

Deficiency Description
Failed To: Allow residents the right to participate in the planning or revision of care and treatment.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
12/1/2016  

Deficiency Description
Failed To: Ensure each resident receives an accurate assessment by a qualified health professional.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
12/1/2016  

Deficiency Description
Failed To: Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
12/1/2016  

Deficiency Description
Failed To: Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Conduct initial and periodic assessments of each resident's functional capacity.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
12/1/2016  

Deficiency Description
Failed To: Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
12/1/2016  

2/4/2016 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Conduct initial and periodic assessments of each resident's functional capacity.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Provide housekeeping and maintenance services.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Ensure each resident receives an accurate assessment by a qualified health professional.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Give residents a notice of rights, rules, services and charges.

Scope: Widespread +
Harm: Potential

Severity:

4

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Make sure that a working call system is available in each resident's room or bathroom and bathing area.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Reasonably accommodate the needs and preferences of each resident.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident .

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
3/8/2016  

4/13/2015 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Have enough nurses to care for every resident in a way that maximizes the resident's well being.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
5/11/2015  

Deficiency Description
Failed To: Ensure that residents are safe from serious medication errors.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
5/11/2015  

Deficiency Description
Failed To: Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

Scope: Pattern +
Harm: Minimal

Severity:

4

Date of Correction
5/11/2015  

Deficiency Description
Failed To: Ensure that residents are fully informed and understand their health status, care and treatments.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
5/11/2015  

Deficiency Description
Failed To: Review or revise the resident's care plan after any major change in physical or mental health.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
5/11/2015  

Deficiency Description
Failed To: Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
5/11/2015  

Deficiency Description
Failed To: Develop policies and procedures for influenza and pneumococcal immunizations.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
5/11/2015  

Complaint Investigation Deficiencies

These deficiencies resulted from complaints investigated by the state inspectors and substantiated.

2/9/2017 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident .

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

Deficiency Description
Failed To: Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

Scope: Pattern +
Harm: Actual

Severity:

5

Date of Correction
2/27/2017  

5/24/2016 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Provide medically-related social services to help each resident achieve the highest possible quality of life.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
6/17/2016  

Deficiency Description
Failed To: Ensure each resident receives an accurate assessment by a qualified health professional.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
6/17/2016  

Deficiency Description
Failed To: Provide necessary care and services to maintain or improve the highest well being of each resident .

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
6/17/2016  

Deficiency Description
Failed To: Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
6/17/2016  

12/16/2015 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

Deficiency Description
Failed To: Have enough nurses to care for every resident in a way that maximizes the resident's well being.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
2/4/2016  

Deficiency Description
Failed To: Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
3/8/2016  

8/14/2015 Inspection

Deficiency Description
Corrected
Deficiency Description
Failed To: Protect each resident from mistreatment, neglect and misappropriation of personal property.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
9/11/2015  

Deficiency Description
Failed To: Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
9/11/2015  

Deficiency Description
Failed To: Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Scope: Isolated +
Harm: Minimal

Severity:

3

Date of Correction
9/11/2015  

About The Staff

(Higher numbers are better)

Hours Per Day Per Resident
This Facility
County Avg
State Avg
Number of Residents
182
88
85
Registered Nurses
0.31 hrs
0.96 hrs
0.72 hrs
Licensed Practical / Vocational Nurses
0.83 hrs
0.97 hrs
0.87 hrs
Certified Nursing Assistants
1.72 hrs
2.11 hrs
2.33 hrs
Total Staff Hours
2.87 hrs
4.04 hrs
3.91 hrs

About the Residents

(Read each measure closely)

Percent of Residents
This Facility
County Avg
State Avg
high risk long-stay residents with pressure ulcers
13%
7%
7%
long-stay residents assessed and appropriately given the pneumococcal vaccine
83%
88%
93%
long-stay residents assessed and appropriately given the seasonal influenza vaccine
82%
89%
93%
long-stay residents experiencing one or more falls with major injury
3%
3%
3%
long-stay residents who have depressive symptoms
13%
1%
2%
long-stay residents who lose too much weight
6%
9%
8%
long-stay residents who received an antianxiety or hypnotic medication
30%
24%
29%
long-stay residents who received an antipsychotic medication
21%
12%
13%
long-stay residents who self-report moderate to severe pain
12%
5%
6%
long-stay residents who were physically restrained
0%
0%
0%
long-stay residents whose ability to move independently worsened
24%
24%
23%
long-stay residents whose need for help with daily activities has increased
18%
19%
18%
long-stay residents with a catheter inserted and left in their bladder
3%
1%
1%
long-stay residents with a urinary tract infection
1%
3%
4%
low risk long-stay residents who lose control of their bowels or bladder
23%
59%
55%
short-stay residents assessed and appropriately given the pneumococcal vaccine
65%
77%
83%
short-stay residents who had an outpatient emergency department visit
19%
12%
13%
short-stay residents who made improvements in function
67%
62%
64%
short-stay residents who newly received an antipsychotic medication
3%
1%
1%
short-stay residents who self-report moderate to severe pain
27%
13%
14%
short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58%
75%
81%
short-stay residents who were rehospitalized after a nursing home admission
23%
20%
20%
short-stay residents who were successfully discharged to the community
28%
55%
55%
short-stay residents with pressure ulcers that are new or worsened
4%
0%
0%

Deficiency Ratings

Our nursing home inspector tools compares the severity of deficiences rather than the number of deficiences. We calculate the severity of each deficiency using the formula:

Severity = Scope + Level of Harm.

Then, we add up all of the severity ratings to get our final Deficiency Rating.

deficiency ratings

About State Inspection Deficiencies

Nursing Homes that are Medicare and/or Medicaid certified are licensed by the state in which they operate and are required to comply with rigid standards enforced by regular facility inspections and extensive evaluations.

The state inspection deficiencies provided here are accounts reported by state inspectors of every discrepancy found where the home failed to meet the minimum standards set forth by state and federal regulations. If a home does not show any deficiencies, it has met the minimum standards required.

Be sure to examine the full descriptions provided under the Detailed Report. Some deficiencies may be more critical than others based upon the type. For example, administrative deficiencies may be less important to you than mistreatment or quality of care deficiencies.

State inspection details provide useful information that can help you compare nursing homes in your area and decide what types of questions you may want to ask when you visit the nursing home.

Note: Every attempt is made to assure that the most recent survey results are available on this website. Surveys are generally conducted every 9-15 months, however, all homes are not inspected each year.

About The Staff

This area shows the average number of staff hours worked each day by RNs, LPNs/LVNs and CNAs divided by the number of residents.

This is a good measure of the trained medical staff available, on average, for comparison purposes. The number of hours worked per patient is a relative statistic for comparison between different homes as well as County and State averages.

Although more hours per patient should mean better care, there are no measures for the individual care received by any given patient and the quality of care provided may be more a factor of training and dedication than the number of hours worked.

Each nursing home reports the staffing hours for a two-week period prior to the time of the state inspection.

Hours per resident per day is the average amount of hours worked divided by the total number of residents. It does not necessarily show the number of nursing staff present at any given time, or reflect the amount of care given to any one resident.

The Centers for Medicare and Medicaid Services requires nursing homes to have enough staff to give adequate care to all residents. There is no current federal standard for optimal nursing staff levels, although federal law requires all nursing homes to provide enough staff to adequately care for residents. The nursing home must have at least one RN for at least 8 straight hours a day, 7 days a week and either an RN or LPN/LVN on duty 24 hours per day. Certain states may have additional staffing requirements.

These numbers are for reference only. Some nursing homes might require more nursing staff due to the conditions of their residents and other factors such as whether the nursing home has special care units.

Reference: The Official U.S. Government Site for People with Medicare

Level of Harm Definitions

Potential for Minimal Harm (1 Point)
This deficiency has the potential for causing no more than a minor negative impact on the resident.

Example: The nursing home's statement of deficiencies was not posted, nor was there any sign indicating where it was. The nursing home keeps the statement of deficiencies in the business office and shows it to residents upon request.

Minimal Harm or Potential for Actual Harm (2 Points)
This deficiency results in minimal discomfort to the resident or has the potential (not yet realized) to negatively affect the resident's ability to achieve his/her highest functional status.

Example: Staff were observed not washing hands properly between resident treatments. There is no evidence of the transmission of infection between residents by staff.

Actual Harm (3 Points)
This deficiency results in a negative outcome that has negatively affected the resident's ability to achieve his/her highest functional status.

Example: A resident was "active and vocal" on admission to the nursing home. The nursing home restrained the resident 6 months ago, despite the lack of medical symptoms for doing so. The resident is now withdrawn, does not attend activities, and is "down in the dumps."

Immediate Jeopardy (4 Points)
This deficiency places the resident in immediate jeopardy as it has caused (or is likely to cause) serious injury, harm, impairment, or death to a resident receiving care in the nursing home. Immediate corrective action is necessary when this deficiency is identified.

Example: A resident with dementia was found outside during an inspection, heading toward a nearby highway. The nursing home had no working system in place to monitor residents with dementia.

Reference: The Official U.S. Government Site for People with Medicare

Scope Definitions

Isolated (1 Point)
This deficiency potentially or actually affects a few residents.

Example: 60 of 70 residents in the nursing home are incontinent. The nursing home failed to provide adequate care of services to restore or improve bladder function in 2 of these residents.

Pattern (2 Points)
This deficiency potentially or actually affects some residents.

Example: 60 of 70 residents in the nursing home are incontinent. The nursing home failed to provide adequate care of services to restore or improve bladder function in 10 of these residents.

Widespread (3 Points)
This deficiency potentially or actually affects many residents.

Example: 60 of 70 residents in the nursing home are incontinent. The nursing home failed to provide adequate care of services to restore or improve bladder function in half of these residents.

Reference: The Official U.S. Government Site for People with Medicare

About the Residents

This information will allow comparisons to be made among nursing homes about the proportion of residents with a particular condition. In addition, it can be used to help you decide what type of questions you may want to ask when you visit the nursing home.

This data alone should not be used to make a decision. It is important to use these numbers only as a starting point. High or low percentages may be the result of factors other than quality. Percentages for a particular measure may vary widely among nursing homes.

You should plan to visit the nursing home before making a decision. In addition, you should use this information in conjunction with the state inspection results found in the "About State Inspection Deficiencies" section of this report.

It is important to note that these characteristics are reported by the nursing home and are not audited.

Reference: The Official U.S. Government Site for People with Medicare

Dsi Glenwater Dialysis

9030 Glenwater Drive
Charlotte, NC 28262
Phone: (704) 503-6900
6 miles from nursing home

Independent Nephrology Services Charlotte

8430 University Executive Park Dr Ste 690
Charlotte, NC 28262
Phone: (704) 717-2825
6 miles from nursing home

About The Home

This information is collected through the inspection process and is reviewed by nursing home inspectors.

Accepts Medicare
Medicare pays for some nursing home care in specific situations and for no more than 100 days for each benefit period. A benefit period begins the day you go to a skilled nursing facility. The benefit period ends when you have not received skilled nursing care for 60 days in a row.

Accepts Medicaid
Medicaid pays for long term care for people with low incomes and resources. Check out with your State Medicaid Agency for the income levels in your State. If a nursing home does not participate in the Medicaid program and does not accept Medicaid patients, and the resident runs out of other funds/coverage, the resident will have to move to another nursing home if he/she wants to be on Medicaid.

Type of Ownership
Nursing homes can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities. Quality can vary in nursing homes within each of the different types of ownership. Each nursing home needs to be judged on its own merits.

Located within a Hospital
The nursing home is affiliated with a hospital. Often if a home is located within a hospital setting, it usually provides short-term rehab only.

Resident and Family Councils
Resident and family councils can facilitate communications with staff. The law requires nursing homes to allow councils to be set up by residents and families. If a nursing home does not have a resident and family council, ask the Administrator why. Ask to talk with council presidents to get a sense of how the nursing home has acted on their concerns.

Beds
This measure represents the total number of Medicare/Medicaid Certified Beds in the nursing home. Some nursing homes can have a combination of Medicare, Medicaid, and/or private pay beds. Please check with the nursing home to find out what types of beds are available.

Residents
This number tells you how many residents in Medicare/Medicaid Certified Beds were living in the nursing home at the time of the inspection.

Reference: The Official U.S. Government Site for People with Medicare



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